What problems are you trying to solve?

The issue of an uneven distribution of medical service resources has gradually gained attention in recent years. Rural areas or places with low urbanization usually come with an aging population with more serious chronic diseases. For such patients, it is usually unfeasible for them to travel to seek medical advice. Telemedicine and telecare technologies allow patients with restricted mobility to consult with physicians and their professional teams without physically going to the hospital.

Why is the problem critically chosen?

In addition to the shortage of medical resources in rural areas, an outbreak of COVID-19 which occurred at the end of 2019, also saw the demand for non-contact medical services greatly increase. In the United States, the number of people who have used telemedicine services in 2020 has reached 41.7 million.

What technologies are applied to solve the problem?

Acer TeleMed operates on a video system with high resolution, clear audio, and allows multiple parties to join the meetings at the same time. Acer TeleMed can be fully deployed on-premise, such as at hospitals, for enhanced security as personal data and images do not go through the cloud.

Any particular areas of improvement?

Acer TeleMed allows doctors to conduct remote consultations efficiently, saving doctors or caregivers the time of traveling back and forth. This system can also be highly customized to integrate with physicians’ own systems, reducing the learning curve for physicians.

What have you learned and how would the technology advancement potentially or practically help?

Understanding the unmet needs of physicians and patients in telemedicine is critical to product development. In the medical field, we must take into consideration of regulations and clinical restrictions in the planning and development stages.
Once the telemedicine system becomes more mature, it may be possible to truly change the patient’s consultation habits in the future and allow the re-planning and allocation of medical resources.

Technology at work

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